Scan the return receipt and either mail it with the item to return or post an image of it on the forum. If the Cash-On-Delivery option is not available for your EMS shipment, *Return shipping fees for faulty/wrong orders will be paid for or reimbursed. *Please include all contents of the original package and free gifts (if applicable) in your return package. The item(s) must be sent unworn and in the original packaging. *Please note that EVEN defective/incorrect item(s) must be returned with all of the tags and labels intact. Returns that are shipped to us without any prior consent are not accepted. *Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Please make sure to include a note of your order number, name, and user ID. (3) Items returned must be in their original condition, which includes tags and any packaging. (2) A customer service representative will be in contact to assist you by email You are required to attach photos of the received product(s) and include the item code, order number, and reason for return. (1) Post a return request on our Return forum within 7 days of receipt. you receive a product different from your order or you are returning due to change of mind(on size, color, etc.) the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay or you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or Refunds are issued once the returned products clear our inspection.ġ) An item is eligible for cancellation if: Please take into consideration that we accept qualifying returns but not exchanges. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Please be advised that these charges are levied by the destination country and we do not have control over them. The recipient will be held responsible for international shipments which may be subject to import duties and taxes. EMS tracking information may take 2-3 days to be available. Shipping may take longer for some items. Shipping will take 7-10 business days (for in-stock items). Please contact our customer service center if you would like to request an exchange or return on your order. Important: Your order is shipped once your payment has been cleared. About Shipping : Please take into consideration that some products may take additional time for delivery and processing.
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